Role OverviewProvides assistance to external customers by responding to complaints, inquiries, and general information requests concerning workers' compensation. Enters complaint information into the Ombuds Tracking System. Explains the rights and responsibilities of parties to a claim for benefits under Ohio Workers' Compensation Law and Rules.
What You Will Do
Directs customers to the appropriate contact for further information or assistance, if needed. Prepares and maintains documentation and records related to all complaints and inquiries.
Why It Might Be a Fit
Requires 9 months of training or experience in office practices & procedures, public relations or customer service, typing, keyboarding, data entry or word processing, and operation of a personal computer.
Requirements
- 9 months of training or experience in office practices & procedures
- 9 months of training or experience in public relations or customer service
- 9 months of training or experience in typing, keyboarding, data entry or word processing
- 9 months of training or experience in operation of a personal computer
Benefits
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
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