Role OverviewThe State Library of Ohio invites qualified applicants to apply for the position of Customer Service Assistant 3. The position is located in Caldwell, Ohio, Noble County. The State Library of Ohio serves state government, all types of libraries, and residents. The vision of the State Library of Ohio is a Smarter Ohio where every Ohioan can access the necessary resources to be engaged citizens, excel at their jobs, participate in the workforce, and pursue their passions and interests.
What You Will Do
Providing excellent customer service to all the State Library's internal and external customers, serving as lead or co-lead for assigned area, processing & monitoring interlibrary loan requests for libraries, performing LSP system configuration & maintenance, and updating display widgets to enhance public catalogs.
Why It Might Be a Fit
The State of Ohio takes care of the team that cares for Ohioans, providing a variety of quality, competitive benefits to eligible full-time and part-time employees.
Requirements
- 12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment
- 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
- 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed
- 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing
- 9 mos. trg. or 9 mos. exp. in operation of personal computer
Benefits
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
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