Customer Service Assistant 3

This role is within the Ohio Department of Public Safety – Bureau of Motor Vehicles/Office of Vehicle Services/Dealer Licensing, overseeing driver and motor vehicle licensing and registration. The position is currently remote but subject to change to regular in-office work at 1970 West Broad Street, Columbus, OH. Work hours are Monday-Friday, 8:00 a.m. - 5:00 p.m.

What You Will Do

Respond to inquiries, requests for information, and complaints requiring in-depth knowledge of applicable laws, rules, policies, and procedures. Greet and respond to in-person, telephone, and written inquiries professionally, listen carefully to customer concerns, provide accurate responses or commitments, and follow up to ensure all questions are answered.

Why It Might Be a Fit

Candidates should have training or experience in office practices, public relations/customer service, state/federal laws and policies, typing/keyboarding, and personal computer operation. Benefits include multiple pay increases, free parking, free gym access, daycare on-site, medical coverage, free dental/vision/life insurance, paid time off, and education development opportunities.

Requirements

• 12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment
• 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
• 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing
• 9 mos. trg. or 9 mos. exp. in operation of personal computer
• Or 9 mos. exp. as Customer Service Assistant 1, 64431
• Or 6 mos. as Customer Service Assistant 2, 64432
• Or equivalent of Minimum Class Qualifications For Employment noted above

Benefits

• Multiple pay increases over the first years of service
• Free Parking
• Free Gym Access & Walking Path
• Daycare On-site
• Cafeteria On-site
• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)