Role OverviewThe Customer Service Assistant II will provide the highest level of customer service, perform data entry accurately and efficiently, and research and expedite customer requests. The role requires effective time management and planning/organizing skills, as well as the ability to work effectively with other members of the team. The Customer Service Assistant II will also be responsible for maintaining a high level of commitment to achieve goals, promoting and maintaining high standards of quality and service excellence, and taking initiative to expand knowledge for the position.
What You Will Do
The Customer Service Assistant II will perform data entry, generate data reports, and review discrepancies in data received. They will also file, keep records, and prepare/transmit/sort/distribute facsimiles, mail, e-mail, and reports as needed. Additionally, they will research and expedite customer requests, verify and process customer requests correctly, and provide price and delivery quotes to customers within company specified deadlines.
Why It Might Be a Fit
The ideal candidate will have excellent customer service skills, be proficient in using personal computers, data entry terminals, and other common office equipment and software. They will also be able to work independently or as part of a team, work well under pressure of deadlines, and be self-motivated and results-oriented.
Requirements
- High School Diploma or equivalent
- 2+ years CSA I experience required
- Ability to provide support for CSA staff/peers on best practices
- Productivity requirement – 8 orders/hour (Order mgt) and 60 orders/hour (Web admin)
- PPM score must be below 700 (Order mgt)
- CSA II assessment score must be 100% and above
- Cross-trained on at least one or more sub functions apart from the primary process
Benefits
- Competitive pay
- Business casual dress environment
- State-of-the-art facility
- Experienced management team
- Equal Employment Opportunity employer
- Accommodation for individuals with disabilities
- Alternate method for applying for individuals with disabilities
- U.S. Job Applicant Privacy Notice
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