Role OverviewThe Customer Service Assistant II will provide high-level customer service, perform data entry, and process customer transactions. The role requires strong analytical, problem-solving, and negotiation skills. The successful candidate will be able to work independently or as part of a team, and will be self-motivated and results-oriented.
What You Will Do
The Customer Service Assistant II will provide customer service, perform data entry, process customer transactions, and maintain a high level of commitment to achieve goals. The role also involves researching and expediting customer requests, verifying and processing customer requests correctly, and providing price and delivery quotes to customers.
Why It Might Be a Fit
The ideal candidate will have strong analytical, problem-solving, and negotiation skills, and will be able to work independently or as part of a team. The successful candidate will also be self-motivated and results-oriented, and will have the ability and desire to provide excellent customer service.
Requirements
- High School Diploma or equivalent
- 2+ years CSA I experience required
- CSA I assessment score must be 100% and above
- PPM score must be below 700 (Order mgt)
- Productivity requirement – 8 orders/hour (Order mgt) and 60 orders/hour (Web admin)
Benefits
- Competitive pay
- Business casual dress environment
- State-of-the-art facility
- Experienced management team
- Growth and success in the electronic components distribution industry
]]>