Role OverviewThis FULL-TIME Customer Service Assistant position is located in Newport News, and is $16.50 hour. The Customer Service Assistant supports the Waterworks Business Services team by processing walk-in and drop box customer payments and performing daily balancing of payment activity.
What You Will Do
Process walk-in customer payments accurately and efficiently at the counter, process customer drop box payments in a timely manner, perform daily balancing of payment activity, and provide courteous, professional customer service to walk-in and phone customers.
Why It Might Be a Fit
Strong customer service and interpersonal communication skills, ability to perform basic math and reconcile daily transaction totals, and proficiency with basic office equipment and point-of-sale or billing systems are required.
Requirements
- High School Diploma or equivalent
- 3-5 years of related experience, including cash handling experience, preferred
- Strong customer service and interpersonal communication skills
- Cash handling experience with attention to detail and accuracy
- Ability to perform basic math and reconcile daily transaction totals
- Proficiency with basic office equipment and point-of-sale or billing systems
Benefits
- Medical, dental and vision insurance
- Medical and dependent flexible spending account
- Pet insurance
- 401k with a generous employer match
- Easy to use employee self-serve HR portal
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