Customer Service Associate: Kansas City, KS • Caledonia, MI • Oklahoma City, OK

Farmers Insurance
Kansas City, MI
Category Customer Service
Remote
Job Description
We are Farmers – where ambition meets opportunity. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community.

Requirements

  • Responds to inbound telephone inquiries in a Claims Contact Center.
  • Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
  • Provide customers with an explanation of the claim process.
  • May authorize services such as road side assistance and rental cars.
  • Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
  • Ensures all customer interactions are clearly and accurately documented in the claim file.

Benefits

  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
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