Role OverviewJoin an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.
What You Will Do
As a valued member of a diverse and collaborative team, you play a key role in supporting our customers when they need us most. You’re the first voice they hear, assisting with a wide range of situations, from auto and home claims to motorhome incidents and roadside assistance.
Why It Might Be a Fit
Strong verbal communication and active listening skills are essential. Proficient in both written and spoken English. Assesses personal accountability for actions and outcomes. Possesses flexibility to work in a fast-paced, dynamic environment.
Requirements
- High School diploma or equivalent required
- Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously
- Ability to troubleshoot connectivity issues, if needed
- Typing speed of at least 30 WPM with 90% accuracy
- Customer service experience is highly preferred
- Remote contact center experience is a plus, but not required
Benefits
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
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