Customer Service Associate

The Customer Service Associate is responsible for communicating with steamship lines, brokers, US Customs, and the trucking community, as well as supporting internal staff relating to yard, marine, and gate operations. This role involves assisting customers, investigating and resolving inquiries, and coordinating with internal staff and steamship lines to facilitate cargo movement.

What You Will Do

The main day-to-day responsibilities of this role include assisting customers with telephone and e-mail inquiries, investigating and resolving inquiries regarding container availability, and coordinating with internal staff and steamship lines to facilitate cargo movement.

Why It Might Be a Fit

To be successful in this role, you will need to possess well-developed oral and written communication/interpersonal skills, good problem-solving and decision-making skills, and the ability to project a courteous and professional demeanor in all circumstances.

Requirements

• High School diploma or equivalent required
• Three years of relevant customer service experience in maritime industry preferred
• Well-developed oral and written communication/interpersonal skills
• Ability to multitask effectively in a highly interactive environment
• Good problem-solving and decision-making skills
• Ability to communicate effectively in English

Benefits

• Salary Range: $49,587.00 to $74,380.00 annually
• Bonus
• Benefits