Role OverviewThe Customer Service Representative serves as a primary point of contact for internal and external customers regarding premium finance accounts. This role is responsible for handling inbound customer inquiries, processing correspondence, processing payments, maintaining account information, and providing timely and professional service to insured customers, insurance agents, and insurance companies.
What You Will Do
Respond to telephone inquiries from insurance agents, insurance companies, and insured customers regarding premium finance accounts. Research and resolve customer questions, concerns, and account-related issues. Accurately document customer interactions and account activity in applicable systems.
Why It Might Be a Fit
We are looking for a customer-focused individual with excellent verbal and written communication skills, strong customer service and telephone etiquette skills, and proficiency with computers and related software applications.
Requirements
- High school diploma or equivalent required
- 1-3 years of customer service, administrative, call center, or related experience
- Excellent verbal and written communication skills
- Strong customer service and telephone etiquette skills
- Proficiency with computers, scanning equipment, and related software applications
Benefits
- Paid training program
- Parking and commuter benefits programs
- Wellness program (LiveWell)
- Employee Assistance Program
- Gym membership subsidies
- 401(k) with a company match
- Medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&D insurance benefits
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