Role OverviewThe Customer Service Associate will provide excellent customer service to agent and insured customers in a timely and accurate manner. The role involves responding to telephone inquiries, processing incoming correspondence, and maintaining knowledge of tools used by customers.
What You Will Do
Responsibilities include responding to customer inquiries, processing return mail, negotiating late fee waiver requests, and making outbound calls to obtain additional account information.
Why It Might Be a Fit
The ideal candidate will have 2 years of customer service experience, preferably in a call center environment, and be able to speak professionally, use proper grammar, and possess good writing skills.
Requirements
- High School graduate and/or some college
- 2 years Customer Service experience preferably in a call center environment
- Computer literate in a Windows based environment
- Ability to speak professionally, use proper grammar and possess good writing skills
Benefits
- Parking and commuter benefits programs
- Comprehensive paid training program
- Wellness program (LiveWell)
- Employee Assistance Program
- Gym membership subsidies
- 401(k) with a company match
- Medical insurance
- Prescription insurance
- Dental insurance
- Voluntary vision insurance
- Voluntary life/dependent life insurance
- Group term life insurance
- AD&D insurance
- Paid holidays
]]>