Role OverviewThe Customer Service Associate will provide excellent customer service to sales representatives, customers, and internal staff, developing a strong understanding of company processes and procedures.
What You Will Do
Enter phone orders accurately, complete call tracking and time tracking requirements, respond to voicemails, emails, and Teams messages, and assist with additional responsibilities and projects.
Why It Might Be a Fit
The successful candidate will have a high school diploma or GED, intermediate proficiency in Microsoft Office Applications, and the ability to communicate professionally with management, sales representatives, customers, and co-workers.
Requirements
- High school diploma or GED
- Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
- Ability to communicate in a professional manner
- Ability to read and write small letters and numbers
- Ability to make arithmetic calculations
- Ability to understand and follow written and oral instructions
- Successful completion of a ninety (90) day orientation period
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Company-sponsored life insurance
- Optional life and disability insurance
- Health Savings Accounts
- Flexible Spending Accounts
- 401(k) plus match
- Tuition Assistance
- Paid Parental Leave
- Paid Time Off (PTO)
- Dress for your Day dress code
- Paid holidays
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