Customer Service Associate

Barnes Group
Lansing, MI
Category Customer Service
Job Description
The Customer Service Associate will serve as the primary contact for assigned customer inquiries, advocating for customer needs and ensuring their voice is represented across the facility.

Requirements

  • 4+ years of experience in a Account Management or related position, preferably in a manufacturing environment.
  • Working knowledge of legal language, contract constructs and terms and conditions commonly used in business contracts and in bid documents including Government FAR and DFARS and export compliance regulations (EAR and ITAR).
  • Familiarity with purchase orders, and quoting process preferred.
  • Excellent communication skills, (written and oral) with attention to detail.
  • Good mathematical/quantitative and analytical orientation.
  • Position requires tact and high degree of diplomacy; proven negotiation skills.
  • Strong computer skills. PC aptitude in a Windows environment (MS Office: Excel, Access, Word, PowerPoint) and ability to learn other software packages. ERP System experience (Syteline a plus).

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
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