Role OverviewThe Customer Service Associate Manager will supervise Customer Service Representatives, identify opportunities for customer service improvement, and make daily supervisory and tactical decisions. They will collaborate with internal partners, interact with external customers, and manage allocation of people and financial resources.
What You Will Do
The role involves supervising customer service representatives, resolving customer inquiries and complaints, and mentoring and guiding talent development of direct reports.
Why It Might Be a Fit
The ideal candidate will have 4+ years of customer service experience, 1+ year of leadership experience, and excellent verbal, written, and interpersonal communication skills.
Requirements
- 4+ years of Customer Service, Financial Services or Contact Center experience
- 1+ years of leadership experience
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) or other retirement plan
- Paid time off
- Holiday pay
- Travel opportunities
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