Customer Service Associate Trainee

Goodwill Industries
Any Location, NJ
Category Customer Service
Job Description
Role Overview

This role involves providing customer service, processing transactions, and maintaining a clean and organized store environment. The successful candidate will be trained to become a Donation-Utility Associate and Barcoder, promoting individual employee growth and company productivity. The position requires regular attendance and the ability to work a flexible schedule.

What You Will Do

Main responsibilities include processing register transactions, handling customer concerns, maintaining a clean and organized store, and making regular announcements. The candidate will also receive cross-training to become a Donation-Utility Associate and Barcoder.

Why It Might Be a Fit

The ideal candidate will possess excellent customer service skills, honesty, integrity, and the ability to make sound decisions. They should be enthusiastic, accurate, and able to communicate effectively in English.

Requirements

  • Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
  • Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.
  • Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
  • Reliability The trait of being dependable and trustworthy.
  • Enthusiastic Ability to bring energy to the performance of a task.
  • Accuracy Ability to perform work accurately and thoroughly.
  • Ability to communicate and understand instructions, both verbal and written, in English.
  • Ability to meet physical demands of position.
  • Vision corrected to within normal limits.
  • Ability to function in a hectic work environment with occasional periods of high stress.

Benefits

  • Medical
  • Prescription
  • Dental
  • Vision
  • Life
  • Accidental Death & Dismemberment
  • Short-Term Disability
  • Long-Term Disability
  • PTO/Holidays
  • Discounts
  • Credit Union
  • Voluntary Benefits
  • Mylo
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