Role OverviewThis part-time role supports family enrollment while improving and streamlining internal registration processes. The Customer Service & Automation Specialist will develop expertise in childcare subsidy programs and guide families through eligibility, enrollment, and renewal processes.
What You Will Do
Serve as the first point of contact for prospective and enrolled families via phone and email, guide families through registration and subsidy support, and track subsidy-related registration progress.
Why It Might Be a Fit
You'll join a collaborative team where your ideas for improving systems and supporting families can make a real impact, and you'll have opportunities for professional development and career advancement.
Requirements
- Experience in customer service, administrative support, registration, enrollment, or client-facing operations
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Comfortable learning and using digital systems and technology platforms
- Effective time management and ability to manage multiple priorities
- Team-oriented mindset with flexibility and adaptability
- High school diploma or equivalent
Benefits
- Employer-paid childcare
- Telehealth, vision, and dental coverage
- AFLAC supplemental plans
- 401(k) for eligible employees
- Paid sick time
- On-demand pay (access earned wages before payday)
- Professional development and career advancement opportunities
]]>