Role OverviewFCP Euro is seeking a Customer Service Automotive Technical Specialist to join their team in Milford, CT. The role involves providing expert pre-purchase support, solving real-world automotive challenges, and being a trusted advisor for customers.
What You Will Do
Responsibilities include guiding customers with confidence, solving technical challenges, and documenting customer interactions. The role also involves staying up-to-date with the latest European vehicle technologies and industry advancements.
Why It Might Be a Fit
The ideal candidate will have a passion for European cars, hands-on experience in car repair, and strong multitasking abilities. They will also be able to clearly and professionally explain complex technical concepts via phone, chat, and emails.
Requirements
- 1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer
- hands-on experience in car repair
- working knowledge of car parts and car repair
- proficient in computer use and comfort with technology and digital tools
- strong multitasking abilities
- exceptional written and verbal communication skills
Benefits
- Company-subsidized Medical, Dental, and Vision insurance
- 120 hours of PTO (Paid Time Off)
- 40 hours of Paid Sick Time
- Company Holidays
- 401k with Company deposit and match
- Discounted prices on our catalog of European car parts
- Quarterly bonus opportunity of up to $900
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