Customer Service Call Center Training Specialist

METRO
Houston, TX
Category Human Resources
Job Description
The Customer Service Call Center Training Specialist will provide training and development to customer service employees. This role involves developing and conducting training courses, creating training materials, analyzing training effectiveness, and managing attendance and performance. The specialist will also assist with safety procedures and contribute to the agency's Public Transportation Agency Safety Plan.

Requirements

  • Develop and conduct training courses for new employees and existing customer service employees.
  • Create training materials and curriculum for software and products.
  • Analyze and evaluate the effectiveness of training content.
  • Track attendance, performance, and payroll for new hires.
  • Develop and conduct needs assessments and evaluations.
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