Customer Service Coordinator

Alsco
Houston, TX
Category Sales
Job Description
The Customer Service Coordinator drives customer loyalty through response to inbound customer calls and proactive outbound calls, coordinating the flow of information to and from the Service Department and following up with customers to ensure satisfactory resolution.

Requirements

  • In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
  • Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
  • Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
  • Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
  • Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
  • Monitor and report competitive activity.
  • Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.
  • Work with and support other service personnel as required by supervision.

Benefits

  • 401 K Plan with Company Match
  • Medical, Dental, Vision, and FSA/HSA
  • Life Insurance, Disability Insurance
  • Vacation, Sick Time, Holidays
  • Choice of Global Cash Card or Direct Deposit
  • Employee Assistance Program (EAP)
  • Career Advancement
  • Development Opportunities
  • Inclusive and Diverse Team Environment
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