Role OverviewThe Customer Service Coordinator ensures a high level of client satisfaction with the Terraboost Media advertising solution. This role serves as a key point of contact for clients throughout their lifecycle, beginning with onboarding and continuing through fulfillment and renewal.
What You Will Do
The Customer Service Coordinator conducts introductory calls with new clients, guides clients through the artwork process, handles customer inquiries and issues, and serves as the primary point of contact for inbound client requests.
Why It Might Be a Fit
The ideal candidate is trustworthy, has excellent communication skills, and is self-motivated. They must have a strong sense of responsibility and integrity, and be able to thrive in a results-driven environment.
Requirements
- A minimum of (1) year of relevant customer service experience
- A bachelor’s degree in Sales & Marketing, Communications, Business, or related field
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employer Paid and Voluntary Life Insurance
- Voluntary Short- and Long-Term Disability Programs
- Health Savings Account (HSA with employer contribution)
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Generous paid vacation, sick time, and holiday package
- Floating holiday
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