Role OverviewThe Customer Service Coordinator will optimize service scheduling and managing work orders by balancing customer requirements, technician availability, and operational constraints. They will deliver a consistently high level of proactive customer service and ensure efficient workforce utilization through effective planning.
What You Will Do
Communicate proactively with customers, collaborate with internal colleagues and external service partners, schedule and plan service activities, create and monitor work orders, and support service preparation.
Why It Might Be a Fit
The ideal candidate will have relevant commercial or technical education, experience in providing excellent customer service, and experience in working with SAP and/or Salesforce systems.
Requirements
- Relevant commercial or technical education
- Demonstrable experience of providing excellent customer service
- Experience in working with SAP and/or Salesforce systems
- Good level of IT skills and capability to learn new systems and tools
Benefits
- Comprehensive benefit package including health, vision, dental, company-paid & voluntary life insurance
- 401k program with 6% company match
- Personal time off and company-paid holidays
- Tuition reimbursement for job-related continued education
- Referral Program
- Company cell phone, laptop, and/or credit card for conducting company business
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