Role OverviewAs a Customer Service Coordinator, you will optimize service scheduling and managing work orders by balancing customer requirements, technician availability, and operational constraints. You will deliver a consistently high level of proactive customer service and ensure efficient workforce utilization through effective planning.
What You Will Do
Your key responsibilities will include communicating proactively and professionally with customers, collaborating with internal colleagues and external service partners, scheduling and planning service activities, and creating and assigning work orders.
Why It Might Be a Fit
To be successful in this role, you will need to have relevant commercial or technical education, experience in providing excellent customer service, and experience in working with SAP and/or Salesforce systems.
Requirements
- Relevant commercial or technical education
- Demonstrable experience of providing excellent customer service
- Experience in working with SAP and/or Salesforce systems
- Good level of IT skills and capability to learn new systems and tools
- Ability to manage multiple priorities and remain focused in a fast-paced environment
- Ability to communicate the value of services to customers during interactions
Benefits
- Comprehensive benefit package including health, vision, dental, company-paid & voluntary life insurance
- 401k program with 6% company match
- Personal time off and company-paid holidays
- Tuition reimbursement for job-related continued education
- Referral Program
- Company cell phone, laptop, and/or credit card for conducting company business
]]>