Role OverviewThe Customer Service Coordinator facilitates completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.
What You Will Do
Receive and confirm receipt of homeowner requests, make initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments, evaluate homeowner repair issues to determine if they are warrantable items, and process written or electronic work orders.
Why It Might Be a Fit
The ideal candidate will have excellent communication skills, be able to work effectively in high-pressure situations, and have a systematic approach to carrying out assignments.
Requirements
- High School Diploma or GED
- 6 months to 1 year related experience
- Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
- Proficiency with MS Office and email
- Ability to lift and/or move up to 15 pounds
Benefits
- Medical, Dental and Vision
- 401(K)
- Employee Stock Purchase Plan
- Flex Spending Accounts
- Life & Disability Insurance
- Vacation, Sick, Personal Time and Company Holidays
- Multiple Voluntary and Company provided Benefits
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