Customer Service Coordinator

Super Micro Computer, Inc.
San Jose, CA
Job Description
Supermicro is seeking a Customer Service Coordinator to provide high-level customer service to customers and work closely with internal departments to meet priority on customer's requests. The position requires excellent communication, organizational, and time management skills, as well as the ability to work independently and as a team player.

Requirements

  • Process product returns and conduct product failure analysis
  • Ensure a high level of customer service is delivered to all customers
  • Handle the day-to-day RMA Receiving activities
  • Answers telephone calls promptly and responds to customer’s requests, inquiries and complaints in a respectful caring manner
  • Warranty verification for customers to meet RMA service requirements
  • Verifies and investigates into customer’s complaints and drive for resolution in a timely manner for improvement
  • Manages customer escalations on the highest priority and work with internal teams for solutions
  • Responsible for setting realistic customer expectations, and meeting or exceeding these expectations
  • Follow up on RMA backlogs and outstanding to meet schedule commitment to customers
  • Parts fulfillment and support, repair charges processing and order confirmation
  • Work closely with internal departments as required

Benefits

  • Comprehensive benefits package
  • Bonus and equity award programs
]]>