Role OverviewThe Customer Service Dispatcher will be responsible for answering a high volume of incoming emails and calls, providing active listening to customer issues, and providing requested updated information. They will also schedule service appointments, dispatch service professionals to job sites efficiently, and maintain organized customer files.
What You Will Do
The main day-to-day responsibilities will include answering customer inquiries, resolving issues, and handling unexpected problems that impact service delivery. The role also requires maintaining accurate records, staying organized, and communicating with customers and field staff.
Why It Might Be a Fit
The ideal candidate will have excellent verbal and written communication skills, be comfortable using computers and specialized dispatch software, and be able to think critically and solve problems quickly. They will also be able to remain calm and efficient in a fast-paced environment.
Requirements
- Excellent verbal and written communication skills
- Comfortable using computers and specialized dispatch software
- Ability to think critically and solve problems quickly
- Ability to remain calm and efficient in a fast-paced environment
Benefits
- Meritocracy & Pay for Performance
- High Say-Do Ratio
- Career Growth & Internal Mobility
- Collaboration & Accountability
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