Customer Service Lead

Fleet Farm
Any Location, WI
Category Operations
Job Description
The Customer Service Lead is responsible for overseeing Front End operations, including customer service, cashier activities, cart retrieval, and front-end housekeeping. The role involves coaching and modeling, conducting daily cashier observations, and managing the customer service desk and cash office operation.

Requirements

  • High School Diploma or GED
  • 2 years of retail management or supervisory experience
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays
  • Proven ability to lead, coach, and build relationships in a fast-changing environment
  • Demonstrated ability to act decisively and implement solutions
  • Demonstrated ability to multi-task; ability to respond flexibly in a quick-changing environment

Benefits

  • 401k Matching
  • Generous Paid Time Off
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