Customer Service Lead

As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase, assisting with scheduling deliveries, managing payments, and addressing customer questions and concerns.

What You Will Do

You will work independently and support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Why It Might Be a Fit

We are looking for someone with consistently providing genuine, friendly, personable, and professional service, effective communication, interpersonal, and organizational skills, and the ability to multi-task within a fast-paced service environment.

Requirements

• Consistently provide genuine, friendly, personable, and professional service
• Effective communication, interpersonal, and organizational skills
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment
• Liaison between senior leadership and team members
• Proactively resolve escalated customer issues
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events

Benefits

• Health benefits
• 401k with company match plus profit sharing
• Cross training
• Annual breakfast prepared by our owners