Role OverviewThe Customer Service Lead plays a crucial role in the lifecycle of every customer's purchase, assisting with scheduling deliveries, managing payments, and addressing customer questions and concerns. They work independently and support a small team to enhance the customer shopping experience.
What You Will Do
The Customer Service Lead will bridge the gap between the dream and reality by assisting customers with scheduling deliveries, managing payments, and skillfully acknowledging customer questions and concerns.
Why It Might Be a Fit
The ideal candidate will consistently provide genuine, friendly, personable, and professional service, with effective communication, interpersonal, and organizational skills in person and on the phone.
Requirements
- Consistently provide genuine, friendly, personable, and professional service
- Effective communication, interpersonal, and organizational skills in person and on the phone
- Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment
- Liaison between senior leadership and team members
- Proactively resolve escalated customer issues
- Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests
- Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events
Benefits
- Health benefits
- 401k with company match plus profit sharing
- Cross training
- Annual breakfast prepared by owners
]]>