Customer Service Liaison, Bureau of Food Safety and Community Sanitation

City of New York
New York, NY
Category Administration
Job Description
The Customer Service Liaison position is responsible for providing exceptional customer service to the public, including New York's most vulnerable citizens, from a broad range of hazards that may pose a threat to health or safety. The role involves organizing training and development for staff, monitoring customers and staff interactions, addressing customers' complaints, and implementing changes based on feedback and performance data.

Requirements

  • Exceptional communication and interpersonal skills
  • Excellent decision making, problem-solving skills and organizational abilities
  • Proficiency in Microsoft Office
  • Coaching, mentoring and delegation skills
  • Analytical skills
  • Prior experience working in and/or managing a Customer Service Unit

Benefits

  • Premium-free health insurance plan
  • Additional health, fitness, and financial benefits
  • Public sector defined benefit pension plan
  • Tax-deferred savings program
  • Worksite Wellness Program
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