Role OverviewThe Customer Service Liaison serves as the primary point of contact for customers and addresses concerns. They ensure customer satisfaction with the product or service and help maintain positive and profitable customer relationships.
What You Will Do
Tracks customer order status, conducts follow-ups, secures transfers for delayed shipments, receives customer orders and inquiries, verifies and audits sales orders, and addresses customer concerns.
Why It Might Be a Fit
Must be able to conduct repetitive motions on a daily basis, stand/sit for long periods of time, and demonstrate and embody company values such as being customer-centric, detail-oriented, and a team player.
Requirements
- High School diploma or equivalent required
- Experience working with a base service center (BSC) highly preferred
- Experience with Windows required
- Nonprofit experience a plus
- Customer Service Skills required
- Basic Math skills required
- Basic computer skills required
- Ability to type on a keyboard and operate general office equipment
- Excellent communication skills required
- Ability to organize, prioritize and follow through on tasks and projects
- Ability to pay close attention to detail
- Willingness to be a leader, with a strong commitment to teamwork
Benefits
- AbilityOne Program hiring preference for individuals who are legally blind
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