Customer Service Manager - 2121

Bhired
New York, NY
Category Healthcare
Job Description
A growing healthcare organization is seeking a Customer Service Manager to oversee a small in-office team alongside a team of offshore representatives.

Requirements

  • Manage and oversee an in-office customer service team
  • Lead and support a team of offshore customer service representatives
  • Drive performance, accountability, and service quality
  • Coach, motivate, and develop team members
  • Establish and maintain high customer service standards
  • Oversee daily operations and workflow within the department
  • Resolve escalated issues and ensure excellent client or patient experience
  • Monitor team performance and implement improvements

Benefits

  • Competitive salary
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