Customer Service Manager, Airport Customer Care

American Airlines
Miami, FL
Category Operations
Job Description
Join our American Airlines family and explore a world of possibilities as a Customer Service Manager. Drive operational excellence, promote end-to-end exceptional customer service, and ensure employee and customer safety and well-being. Leadership program available for career advancement.

Requirements

  • High School diploma or GED equivalency
  • Previous airport customer service experience
  • 2 years experience leading others
  • Knowledge of company policies and procedures and functional automation applications

Benefits

  • Travel Perks
  • Health Benefits
  • Wellness Programs
  • 401(k) Program
  • Employee Assistance Program
  • Pet Insurance
  • Discounts on hotels, cars, cruises, etc.
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