Role OverviewThis job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members.
What You Will Do
Drives operational excellence, creates an environment that cares for frontline team members, and provides exceptional support through various mechanisms.
Why It Might Be a Fit
Ability to work extra hours, ability to work rotating shifts, ability to bring out the best performance in the workforce, and ability to actively listen.
Requirements
- High School diploma or GED equivalency
- Previous airport customer service experience
- 2 years experience leading others
- Knowledge of company policies and procedures and functional automation applications
- Ability to bring out the best performance in the workforce through proactive employee engagement
- Ability to actively listen
- Critical thinking ability
- Strong decision making skills
- Ability to work independently as well as collaboratively
- Ability to work under demanding operational conditions
- Ability to prioritize and execute with a sense of urgency and preciseness
- Ability to use sound business judgment to resolve issues with internal and external customers
- Ability to coordinate station activities and collaborate with multi-functional departments and agencies
- Knowledge of Microsoft Office
- Has USPS clearance or the ability to obtain USPS clearance
- Ability to fulfill FAA criminal background checks
- Applicable valid driver’s license as required by local authorities
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Employee Assistance Program
- Pet insurance
- Discounts on hotels, cars, cruises, and more
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