Role OverviewThe Customer Service Manager, Airport Customer Experience is responsible for leading a team to ensure a high-performing operation while delivering an elevated customer experience. This role requires a safe, efficient, and on-time operation while creating an environment that cares for frontline team members and celebrates team successes.
What You Will Do
The main responsibilities of this role include driving operational excellence, creating an environment that cares for frontline team members, leading airport teams to perform their work in a safe and efficient manner, and providing exceptional support to frontline team members to deliver superior customer service.
Why It Might Be a Fit
This role is ideal for individuals who can bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment. The successful candidate will have strong decision-making skills, the ability to work independently and collaboratively, and the ability to prioritize and execute with a sense of urgency and preciseness.
Requirements
- High School diploma or GED equivalency
- Previous airport customer service experience
- 2 years experience leading others
- Knowledge of company policies and procedures and functional automation applications
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Employee Assistance Program
- Pet insurance
- Discounts on hotels, cars, cruises, and more
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