Role OverviewAs a Customer Service Manager, you will lead and engage a team to ensure a safe, high-performing operation while delivering an exceptional customer experience. You will be responsible for creating a safe, reliable operation, and fostering mutual respect, trust, responsibility, and core values within the team.
What You Will Do
Your day-to-day responsibilities will include driving operational excellence, promoting a safety-conscious environment, establishing team and individual goals, and coaching frontline team members in skill development and customer service elevation.
Why It Might Be a Fit
To be successful in this role, you will need to be a goal-oriented leader who is passionate about safety, teamwork, leadership, and delivering a quality product to customers. You will also need to be able to develop yourself to be the best leader you want to be in the American organization.
Requirements
- High School diploma or GED equivalency
- Previous airport customer service experience
- 2 years experience leading others
- Knowledge of company policies and procedures and functional automation applications
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Employee Assistance Program
- Pet Insurance
- Discounts on hotels, cars, cruises, and more
- Paid holidays
- Paid time off (PTO)
- Paid parental leave
- Visa/relocation assistance
- Remote flexibility
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