Role OverviewThe Customer Service Manager will lead and engage the front-line team members to ensure a safe, high-performing operation while delivering an exceptional customer experience. The role requires a goal-oriented individual who wants to elevate their experience, knowledge, and network within the company.
What You Will Do
The Customer Service Manager will drive operational excellence, promote a safety-conscious environment, and establish effective relationships with team members. The role involves establishing team and individual goals, coaching and mentoring frontline team members, and ensuring the ongoing safety and reliability of the operation.
Why It Might Be a Fit
The ideal candidate will be a safety advocate, able to solve complex staffing issues, and have strong communication and decision-making skills. The role requires the ability to work independently and collaboratively, prioritize tasks, and execute with a sense of urgency and preciseness.
Requirements
- High School diploma or GED Equivalency
- Previous airport customer service experience
- 2 years experience leading others
- Knowledge of company policies and procedures and functional automation applications
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Additional Benefits
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