Customer Service Manager-B

As a Customer Service Manager-B, you'll be part of creating and delivering amazing customer experiences while enjoying a unique culture. You'll be responsible for making lemon law buyback and VLA decisions, managing cases, and providing process improvement recommendations.

What You Will Do

You'll be responsible for outbound and inbound calls, gathering and following up on information, and making decisions related to lemon law and buyback. You'll also be responsible for documenting communication, processing RAV uploads, and supporting case handling.

Why It Might Be a Fit

You'll be a strong customer service and conflict resolution professional with a commitment to quality and customer satisfaction. You'll be able to work well within a close team environment and build relationships with dealer and field management.

Requirements

• High School Diploma or GED required; associate or bachelor's degree preferred
• 3 - 5 years' prior use of verbal/written communication in previous employment
• 3 – 5 years' Problem Resolution in a customer contact environment
• 3 – 5 years' customer service experience with decision-making authority
• Experience with dealer operations and handling escalated customer issues is an asset
• Knowledge of Customer Contact Process and Guidelines, Escalated Handling Process, Customer Arbitration, and Warranty Program is an asset
• Experience in the automotive industry preferred

Benefits

• Competitive Salary with Incentives
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)