Role OverviewThis role will support station management in leading airport personnel to provide superior customer service experience. The Customer Service Manager, Cargo Services will supervise employees who scan, transport, and sort mail, and who load and unload mail to and from ground equipment and aircraft. The role will lead and direct airport personnel to perform their work in a safe and efficient manner in compliance with Federal, State and Local regulations.
What You Will Do
The main day-to-day responsibilities and outcomes of this role include establishing and maintaining effective relationships with external and internal customers, providing direction and support structure to enable the team to deliver high performance, and promoting a professional culture that is both socially responsible and ethical.
Why It Might Be a Fit
This role requires the ability to work independently with minimal supervision, make decisions and work under demanding operational conditions, and demonstrate strong customer service and communication skills. The ideal candidate will have previous airport customer service experience, preferably in leading a team with union/non-union workgroups, and knowledge of company policies and functional automation applications.
Requirements
- High School diploma or GED equivalency
- Previous airport customer service experience in leading a team with union/non-union workgroups
- Previous cargo experience
- Previous experience adhering to compliance standards in heavily regulated environments
- Previous vendor management experience
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Employee Assistance Program
- Pet insurance
- Discounts on hotels, cars, cruises, and more
- Paid holidays
- Paid time off
- Retirement plan
- Equity (not specified)
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