Customer Service Manager [IN-OFFICE]

Ohio Department of Administrative Services
Columbus, OH
Category Customer Service
Job Description
Oversees driver and motor vehicle licensing and registration, making services more convenient, efficient and cost-effective. Responsible for planning, coordinating, promoting and directing assistance and informational services to respond to complaints, inquiries and/or requests for information for variety of clients and supervise assigned staff.

Requirements

  • 12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency;
  • 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency;
  • 1 course or 3 mos. exp. in public relations;
  • 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making;
  • 1 course or 3 mos. exp. in public speaking, speech or communication;
  • 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.

Benefits

  • Medical Coverage
  • Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
  • Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
  • Childbirth, Adoption, and Foster Care leave
  • Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
  • Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
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