Customer Service Manager

SERVPRO Team Wall
Any Location, MD
Category Customer Service
Job Description
We're looking for a Customer Service Manager to lead our Intake Team and drive revenue, customer experience, and operational success.

Requirements

  • 3–5+ years leading a customer service, dispatch, or operations team
  • Proven success in coaching teams and improving performance
  • Experience managing after-hours and/or overseas support teams
  • Strong problem-solving and customer escalation experience
  • Comfortable with CRM systems, call platforms, and Excel

Benefits

  • 401k
  • Medical/Dental/Vision
  • Generous PTO policy
  • Training & Development
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