Role OverviewThe Customer Service Manager oversees the daily operations of the customer service department, communicating objectives to team members and coordinating with upper management to enhance customer service.
What You Will Do
Supervise day-to-day operations, respond to customer issues, create customer service procedures, develop satisfaction goals, maintain records, and assess service statistics.
Why It Might Be a Fit
Requires a BA in business administration, 5+ years of customer service experience, proficiency in Microsoft Office and Customer Service software, strong communication and leadership skills.
Requirements
- BA in business administration or a relevant field
- Minimum 5 years of proven experience in a customer service position
- Proficient in Microsoft Office and Customer Service software
- Outstanding written and verbal communication skills
- Good understanding of management practices and techniques
- Excellent leadership and interpersonal skills
]]>