Role OverviewAs a Customer Service Manager, you will be responsible for managing and coordinating the overall activities of a Customer Service team, including customer satisfaction and quality. You will be responsible for coaching and development of the Customer Service team to drive continuous improvement in their overall performance.
What You Will Do
Lead, manage, and motivate the Customer Service team. Responsible for hiring and training the CSR staff, including allocation of workload. Create performance objectives/goals and applicable training plans, including performance measurement.
Why It Might Be a Fit
Drive and facilitate the order fulfillment process in a manner that creates customer intimacy and builds and maintains positive, effective relationships with customers. Ensure that standard operating procedures and established company guidelines are followed consistently.
Requirements
- 3+ years supervisory/managerial experience with direct report responsibility
- 7+ years of Customer Service experience in a non-retail environment
- Proven team development skills and management experience within a Quality Management system (ISO 9001 or similar)
- Proficient in MS Office (Outlook, SharePoint)
- Ability to learn internal ERP system (SAP)
Benefits
- Annual bonuses
- Profit sharing
- Comprehensive health, retirement, wellness, and professional growth programs
- Accommodations for applicants with disabilities
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