Role OverviewWe are seeking a results-driven customer service professional with 10+ years' experience leading teams of 10+ in high-volume environments. Skilled in improving customer satisfaction, resolving escalated issues, and streamlining operations. Recognized for strategic leadership, developing talent, and fostering a collaborative team culture.
What You Will Do
Ensure Pacifica delivers an industry-leading customer service experience by fostering customer engagement and supporting organic growth through exceptional communication, strong relationship-building, and effective inside sales practices. Lead and motivate the team: Provide clear direction and motivation to achieve organizational objectives by prioritizing and optimizing workloads, ensuring timely and accurate execution.
Why It Might Be a Fit
Must have 10+ years experience managing Customer Service teams of 10 or more. Directly supervises 5 to 7 company employees in the Customer Service Department. Directly supervises 3-5 contractors based abroad.
Requirements
- Four-year college or university degree
- A minimum of ten years related experience
- Excellent Internet search capabilities
- Knowledge of the Microsoft Office Suite of Products
Benefits
- 100% COVERED medical, dental, vision, and life insurance
- 401(k) retirement plan
- Identity theft insurance
- Paid vacations
- Holidays
- Sick days
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