Role OverviewAs our Customer Service Manager, you'll play a pivotal role in our team's success by leading and inspiring a team of customer service representatives to deliver outstanding performance. You'll develop and implement strategies to optimize call center operations, enhance efficiency, and improve customer satisfaction.
What You Will Do
Ensuring efficient call handling to maximize productivity while maintaining service quality. Minimizing the need for customers to call back by resolving their issues in the first interaction.
Why It Might Be a Fit
We're passionate about people, collaborative in our approach, and believe in staying scrappy while having fun. As a Customer Service Manager, you'll drive continuous improvement, foster a culture of collaboration, and ensure we exceed service level expectations.
Requirements
- 5-10 Years Leadership Experience
- Prior experience in fast paced, high-volume Dispatching, Call Center and/or Customer Service environments
- Valid State Drivers License
Benefits
- Industry Leading Benefits Package
- Medical, Dental, Vision
- Employee Discounts
- Career growth opportunity
- Paid Holidays, PTO, Sick Pay available based on position and tenure
- 401(k)
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