Customer Service Manager

The Customer Service Manager oversees the daily front end operations of the store and ensures customer satisfaction by providing skill development and on-the-job training for all customer service associates. This person supports established company policies and standards to ensure that programs, procedures and policies are followed.

What You Will Do

Resolve customer complaints to the full satisfaction of the customer, provide an open door atmosphere conducive to high associate morale and excellent customer service, and ensure all new customer service associates successfully complete onboarding/e-learnings and receive proper training of department goals and expectations.

Why It Might Be a Fit

This individual must be passionate about people and committed to customer service excellence, display initiative, work with limited supervision, make decisions, provide direction and use sound judgment to act upon opportunities to solve problems.

Requirements

• Must be passionate about people and committed to customer service excellence!
• Possess successful experience in front end operations or relevant management experience.
• Display initiative, work with limited supervision, make decisions, provide direction and use sound judgment to act upon opportunities to solve problems.
• Demonstrate ability to work with people of various backgrounds, personality traits and levels of authority to accomplish company goals.
• Must be detail oriented, organized, confident, and demonstrate excellent communication skills.
• Must be ServSafe certified.
• Must meet federal, state, and local age regulations in regards to the sale of alcohol and tobacco.
• Must be able to read, write, speak, and understand English.
• Ability to work a schedule based on the business needs of the store location.
• Ability to use computer programs and applications pertinent to front end operations.
• Must be authorized to work within the U.S.

Benefits

• Competitive hourly rate ($24.30 - $31.60 per hour)
• Benefits not explicitly mentioned in the posting