Customer Service Manager

The Customer Service Manager leads and manages the day-to-day operations of the Customer Service team in promoting sales, building relationships with new and existing customers. This role provides customers timely follow-up on technical inquiries, participates in the marketing, planning and sale of Border States’ products and services, provides input to sales and marketing on customer needs regarding pricing, products, competition and procedures, resolves customer billing problems, and performs appropriate SAP functions to ensure customer service areas run efficiently and accurately.

What You Will Do

Leads and manages team members with emphasis on building a strong team in the spirit of Border States values and culture, maintains margin adherence regarding goals, ensures on-time delivery adherence to maintain customer satisfaction, proactively develops relationships with new and existing customers, proactively problem-solves customer issues and gaps within sales orders, relationships, invoicing, service issues, etc.

Why It Might Be a Fit

This role requires strong customer service skills, ability to communicate effectively, ensures accountability, plans and aligns, attention to detail and organizational skills, excellent customer service skills including being competent, accurate, responsive, and engaged.

Requirements

• 4-year business degree preferred or the equivalent in work experience, required
• Prior supervisory experience with a minimum of 4 years of prior customer service, city desk or sales experience required
• Technical ability to understand electrical, industrial and/or construction systems with a minimum of 4-years of prior electrical distribution experience preferred
• Strong knowledge of electrical products and systems preferred
• Ability to read, write and speak in English
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email and SAP software

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time and more!
• Bonuses to employee-owners upon the achievement of branch and company goals