Role OverviewThe Customer Service Manager oversees and improves the overall experience that customers have with our company's products and service. The Manager plays a key role in motivating and development of personnel, and instrumental in creating and executing best practices while also maintaining a cohesive relationship with all departments.
What You Will Do
Manage a team of customer experience representatives, train and tutor the department to ensure continuous improvement of the customer experience, review all policies and procedures, and resolve escalated complaints and concerns.
Why It Might Be a Fit
The ideal candidate will have 5 years of customer service experience, experience in managing a global team, and a proven track record of relationship building in commercial aircraft spare parts.
Requirements
- Degree Level preferable or equivalent experience
- 5 Years customer service experience
- Experience in managing a global team
- Proven track record of relationship building in commercial aircraft spare parts
- Strong knowledge of commercial aircraft spares
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