Customer Service Manager

The Operations Manager will have exposure to a wide range of business activities at SDI and reports to the Account Manager. This role is responsible for overall client satisfaction on a day-to-day basis, successful and smooth delivery of SDI’s value proposition and the fulfillment of all contractual obligations for assigned client(s).

What You Will Do

This person will leverage their knowledge of procurement, digital supply, inventory management and operations experience to represent SDI as the subject matter expert. They will interact directly with a diverse team of personnel responsible for providing different facets of our value proposition to our customers and ensure performance that is best in class across a singular account with multiple site locations.

Why It Might Be a Fit

The right candidate will be able to capture, interpret and drive continuous improvement of established site metrics and key performance indicators (KPI’s). This role will be responsible for the administration and delivery of services to established service level agreements at the site level.

Requirements

• Bachelor’s degree in supply chain management, engineering, business, or equivalent work experience.
• 3 years’ experience in Integrated Supply, Digital Supply, E-Procurement, Digital Facilities Management or adjacent space (i.e. Logistics, Distribution, Supply Chain with knowledge of indirect materials).
• 5+ years of client management experience, including knowledge of source to pay, product sourcing, e-commerce, catalog management and inventory control of indirect materials.
• 3+ years direct client-facing experience required.
• Experience in analyzing data to understand and define program direction, objectives, troubleshooting and measuring results.
• Advanced skills with Business Intelligence and Microsoft Office tools.
• Ability and comfort to develop end-to-end customer presentations.
• End-to-end knowledge of the complete procure-to-pay transactional life cycle from an SAP or similar ERP perspective.
• Must have experience utilizing and defining current technologies to deliver client automated visibility to supply and fulfillment, including eCommerce plugins, personalized recommendation engines, advanced analytics services, inventory tracking solutions, custom product builders, custom workflow management, chatbots etc.
• Demonstrated leadership competencies with excellent written and verbal communication. Executive presence, superior presentation skills, comfortable presenting to senior leadership.
• Hands-on manager not afraid to roll-up sleeves to perform duties to get the job done.
• Proven ability to operate with a high degree of autonomy and professionalism.
• Strong organizational, time management, and people management skills.
• Six Sigma certification preferred, exposure/knowledge required. Other process methodologies such as Lean Manufacturing, etc. will also be considered process-oriented, strong analytical skills.

Benefits

• Health insurance (medical, dental and vision)
• Training and development opportunities
• Vacation, wellness days, pet bereavement days and 12 paid holidays
• 401K with a company match
• Tuition reimbursement
• Student loan repayment assistance
• Reimbursement for safety shoes
• Discounted tickets to a variety of different vendors