Role OverviewLead the operational excellence of the customer service center, manage a high-volume team, drive customer satisfaction, and optimize processes.
What You Will Do
Manage daily operations, establish goals, drive process improvements, and work cross-functionally with other teams.
Why It Might Be a Fit
Results-driven leader with a passion for customer service excellence, strong operational mindset, and excellent communication, leadership, and coaching skills.
Requirements
- Minimum 5-7 years of progressive experience managing customer service teams
- Demonstrated experience managing a team (10+ employees) and achieving measurable results
- Strong operational mindset, ability to translate metrics into action, drive performance, and implement process changes
- Excellent communication, leadership, and coaching skills
- Experience with customer service technologies (PestPac, Xrai, Hubspot) is a plus
Benefits
- Health, dental & vision insurance
- 401(k) with company match
- Paid time off
- Sick time off
- Holidays
- Career development opportunities
- IRA with company match
- 6 company-paid holidays
- Generous PTO
- Employee perks (movie tickets, child-care discounts and more)
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