Customer Service Manager

Filtration Group
Cedar Rapids, IA
Job Description
The Customer Service Manager will oversee and improve all aspects of the customer journey for Global Filter's products, focusing on satisfaction, loyalty, and building brand reputation. This role requires a strong understanding of the product portfolio, sales process, and customer lifecycle. The ideal candidate will be a self-motivated, quick learner, with excellent communication and analytical skills. They will lead and develop a customer service team, ensuring excellent customer support and building strong relationships.

Requirements

  • Lead a team of customer service representatives
  • Manage customer escalations and provide excellent customer support
  • Develop and implement effective customer management strategies
  • Establish and maintain customer loyalty initiatives
  • Utilize various tools & technologies to monitor customer interactions
  • Train team members on customer-centric approaches
  • Influences team members to develop effective problem solving and strategy
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